Terms of service.
TheLashChick® offers an appointment only booking service
A minimum 24 BUSINESS hours notice must be given to reschedule or cancel appointments. Not showing for your scheduled appointment or not giving 24 hrs notice will result in a cancellation fee of 100% of the service charge.
As a courtesy to our clients, TheLashChick® offers appointment reminders through text and/or email.
A credit card will be required by all guests to secure appointments. By agreeing to our booking/cancellation policy, you authorize TheLashChick® to charge your credit card on file per our cancellation policy.
Please, be considerate of other clients' scheduled appointments and arrive on time or your appointment may be shortened, incurring the full service charge.
TheLashChick® will send you a confirmation reminder of your appointment 24 hrs prior to your appointment. It is ultimately your responsibility to remember your scheduled appointments. IF you NO SHOW your appointment, TheLashChick® will charge a no-show fee of 100% of service, and future appointments may need to be prepaid at the discretion of TheLashChick® or may be cancelled altogether…Please, be respectful.
**By making appointments with The Lash Chick® you are agreeing to these terms.
NO CHILDREN or Additional Guests
While I love children, I respectfully request NO children doing your service...This is to ensure that I can concentrate 100% on you and your treatment. Thank you for your consideration, co-operation and understanding.
Please, no additional guests at your appointment. Space is limited to you and your Lash Artist in the treatment room.
Appointments:
All appointments are held on an appointment only basis.
TheLashChick® charges a specific service fee for the allotted time and service. How full your lashes will look at the end of your touchup appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your refills, as we require all our lash clients to return every 2-3 weeks (sometimes sooner depending on how fast your natural lashes grow and how well you maintain them in between fills)
*If you have been rough on your lashes in between fills and have lost more than normal, additional time may be needed at an ADDITIONAL COST. Please, contact TheLashChick® prior to your appointment if this is the case to allow adjustment of time.
Please pre-book all your future appointments BEFORE leaving your appointment to avoid the unfortunate event of not being able to get in for your fill appointments.
NEW CLIENTS
If you are a new client who currently has eyelash extensions applied by another facility, a consultation will be required before scheduling a lash fill; cost and time will be determined at consultation.
Virtual Consultations are available!
Arriving to your appointment:
Please arrive with 10 minutes to spare for your appointment. This allows for you to start to unwind, relax, and visit the restroom. Arriving late to appointments requires your lash artist to shorten your appointment time, so clients following you are not held up. Full fees will still be applicable, therefore, it really is in your best interest & comfort to be on time. Unfortunately, additional time can not be given to clients who arrive late to their appointment.
Being on time and having clean lashes ensures you get the maximum time for lash application, every minute counts with eyelash applications. Unfortunately, additional time cannot be given to clients who arrive late to their appointment or arrive with dirty lashes (ie: liquid eyeliner, mascara, goopy/sleepy eyes). Arriving on time for your lash appointments is important to ensure your treatment time is not cut down, as we need to stay on time.
Do not drink coffee, tea or caffeine based products before arriving for your lash appointment, this will make you fidgety and need to use the restroom repeatedly; you will not be able to get up to use the restroom once your eyes are closed and application has begun.
Mobile Phones:
TheLashChick® requests that all mobile phones are switched off or to silent whilst you visit. We want your time to be relaxing, away from your busy day, and to not interfere with your therapist or other clients. All guests at TheLashChick® want to be able to relax and have a relaxing visit, listening to someone else's phone call is disruptive. We appreciate your co-operation and understanding.
IMPORTANT NOTE REGARDING ADVERSE REACTIONS:
Any adverse reactions to eyelash extensions is not foreseeable by TheLashChick® (or even by you), though rare, we must educate you on the possibilities. All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as an allergies. No refunds will be issued for reactions, however, TheLashChick® will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact TheLashChick® immediately if you become aware of any type of irritation so we may assist you as quickly as possible.